Terms of service

Terms of Service

By purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

Products & Orders

All products are described as accurately as possible. As some items are handmade or custom-built, slight variations in colour, finish, and materials may occur.

We reserve the right to decline or cancel any order if necessary, including in cases of pricing errors, stock availability, or unforeseen circumstances.

Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Orders must be paid in full prior to collection or delivery unless otherwise agreed in writing. For custom orders, a deposit may be required to secure your booking.

Custom & Made-to-Order Items

Custom or personalised products are made specifically to your requirements. Once production has commenced, orders cannot be cancelled or modified.

Please ensure all measurements, details, and specifications are correct at the time of ordering.

Refunds, Returns & Faulty Products

We comply with the Australian Consumer Law.

If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund as required by law.

We do not offer refunds or exchanges for change of mind.

Collection & Delivery

Customers are responsible for ensuring safe access for delivery and adequate assistance if required for larger items.

Risk in the product passes to the customer upon collection or delivery.

Product Care & Responsibility

Proper care and maintenance of products is the responsibility of the customer. We are not liable for damage caused by misuse, improper handling, normal wear and tear, or failure to follow care instructions.

Limitation of Liability

To the extent permitted by law, our liability is limited to the repair or replacement of the product or the cost of having the product repaired or replaced.

Nothing in these terms excludes your rights under the Australian Consumer Law.